Return Policy

The 7-day promise

You have 7 days from the delivery date to report a problem. Because our arrangements are artificial, the usual perishability worries don't apply — but transit damage, faulty stems, or a piece that doesn't match its listing are all covered. Keep the box and packaging until you're happy; replacements travel best in them.

How a claim works

1. 1

   Send your order number and photos

   Email us or call within 7 days of delivery with your order number and clear photos of the arrangement and its packaging.

   info@floryza.store · +880 1947-395203 · or the contact form

2. 2

   We review within one business day

   Our team confirms whether the piece is covered — damaged in transit, faulty, or not as described in the listing.

3. 3

   Replacement or refund

   Covered pieces are replaced free of charge, courier pickup included. If a matching replacement isn't available, we refund the item in full.

Refunds

A free replacement is our default remedy. When a matching replacement isn't available, we refund the item price in full via your original payment method — bKash, Nagad, Rocket, or card. Cash-on-delivery orders are refunded over bKash, Nagad, or Rocket. Refunds are issued within 5 working days of the approved claim and typically post within one further business day.

Custom & event orders

Bespoke wedding and event arrangements are made to order, so they can't be returned for change of mind. They carry the same protection as everything else: if a custom piece arrives damaged or doesn't match the proposal you approved, we repair or replace it free of charge.

What we can't cover

• Reports made more than 7 days after delivery.
• Damage from drops, water exposure, direct sunlight, or cleaning with harsh chemicals — see our care guidance.
• Pieces no longer in their original condition, with stems rearranged or packaging discarded.

Prefer to visit us?

Bring the arrangement and your invoice to the studio and we'll sort it on the spot. Find us on Google Maps.